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Accessibility

We are committed to diversity, inclusion, and meeting the needs of all of our customers, including those with disabilities and therefore strive to make our website accessible. We are continually improving our site to comply with the accessibility guidelines in WCAG 2.0 AA.

Further efforts are currently in the works and we continue to update our website to improve accessibility. In the meantime, if the format of any material on our web pages interferes with your ability to access the information, please contact us to request assistance or if you have questions or comments about our sites’ accessibility. Please call +1 972-803-1880 or email tracy@telaynedesigns.com.

Providing Goods & Services To People With Disabilities
TeLayne Designs is committed to excellence in servicing all customers, including people with disabilities, and we carry out our functions and responsibilities in the following areas:

Communication
We communicate with people with disabilities in ways that take into account their disabilities.

We train all employees who communicate with customers on how to interact and communicate with people with various types of disabilities.

This includes training on how to communicate with customers over the telephone using clear and plain language and adjusting pace of speech, as needed.

We offer to communicate with customers by email, through our website and other methods if telephone communication is not suitable to their needs.

Assisted Devices
We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We will ensure that our employees are trained to be receptive to various assistive devices that may be used by customers with disabilities while accessing our goods or services.

Use Of Service Animals Or Support Persons
We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties, except where the animal is excluded by law. At no time will a person with disability who is accompanied by a service animal be denied access to their service animal while on the premises. We will ensure that all employees are properly trained on how to interact with people with disabilities who are accompanied by a service animal.

We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter our premises with their support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to their support person while on our premises.

Notice Of Temporary Disruption
In the event of a planned or unexpected disruption in our facilities or services usually used by people with disabilities, TeLayne Designs will ensure the postage of a notice of temporary disruption. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

TeLayne Designs will offer to communicate with individuals in person if a notice is not suitable to their communication needs.

Training Of Employees
TeLayne Designs will provide training to all Associates who work with the public and all parties who are involved in the development and approvals of customer service policies, practices and procedures. Individuals in the following positions, but not limited to are trained:

Office Associates
Service Centre Office Associates
District Sales Managers
Store Salaried Associates
Store Hourly Associates
Training will include the following:

How to interact and communicate with people with various types of disabilities;
How to interact with people who use an assistive device or require the assistance of a service animal or a support person;
How to use equipment on business premises or otherwise that may help with the provision of services to people with disabilities;
What to do if a person with disability is having difficulty in accessing services provided by TeLayne Designs; and
TeLayne Designs’s policies, practices and procedures pertaining to providing accessible customer service to customers with disabilities.

Feedback Process
The goal of this policy is to deliver customer service in a way that meets customer expectations while servicing customers with disabilities. Comments on our services regarding how well these expectations are being met are welcome and appreciated.

Feedback regarding the way TeLayne Designs provides goods and services to people with disabilities can be made by contacting our Customer Service Hotline at +1 972-803-1880 or by emailing tracy@telaynedesigns.com Complaints will be addressed according to complaint procedures.

Information and communications
TeLayne Designs is committed to meeting the communication needs of people with disabilities. When asked, TeLayne Designs will provide information and communication materials in accessible formats or with communication supports. This includes publicly available information about our services and facilities, as well as publicly available emergency information. TeLayne Designs will consult with people with disabilities to determine their information and communication needs.

Modifications To Policies
We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities. Any policy of TeLayne Designs that does not respect and promote the dignity and independence of people with disabilities will either be modified or removed.

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